252: A new year, a new chapter with Commissioners James and Sue Betts

As we begin a new year, we’re sharing the joy of a new chapter in the Western Territory.

Commissioners James and Sue Betts have stepped into leadership as the new Territorial Commander and Territorial President of Women’s Ministries for The Salvation Army’s USA Western Territory.

After nearly three decades of ministry together—in corps, divisions, the Adult Rehabilitation Centers, and most recently in national leadership—they bring a wealth of experience, a deep love for people, and a contagious joy for serving the Lord.

Married for 33 years and officers for 29, they’re the proud parents of three adult children—all active in ministry themselves—and grandparents to three energetic grandkids who keep them smiling.

Sue holds degrees in psychology and intercultural studies, and Jim in communication, ministry, and business, plus three years of service in the U.S. Army Band. They’re loyal Cleveland sports fans, passionate about raising up Christ-centered leaders, and committed to helping people experience the transforming love of Jesus.

Today, we’ll get to know the Bettses as leaders and as people—hear about the lessons that shaped them, their hopes for the West, and the vision they carry for 2026 and beyond.

So please help me welcome Commissioners Jim and Sue Betts.

Show highlights include:

• The Bettses settle the question of who the bigger Ohio State Buckeyes fan really is.
• The story of how Commissioners James and Sue first met at Salvation Army summer camp—and how a simple decision sparked a lifelong partnership.
• A defining early ministry moment that continues to shape how they lead today.
• A glimpse into who they are beyond their titles, including family, faith and calling.
• The Scripture passages guiding them in this season of leadership.
• Key lessons from their time at National Headquarters and how those experiences will inform their leadership in the West.
• How witnessing transformation in Adult Rehabilitation Centers reshaped their understanding of hope, discipleship and community.
• Their priorities as they begin serving the Western Territory.
• A word of encouragement for Salvationists, soldiers and friends of The Salvation Army as 2026 begins.
• What is bringing them joy right now—in ministry, in life and in this new chapter.

Listen and subscribe to The Do Gooders Podcast now. Below is a transcript of the episode, edited for readability. For more information on the people and ideas in the episode, see the links at the bottom of this post.

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Christin Thieme: Well, Commissioners, before we get into your new roles and all of the things in this new year, let’s start with something simple. Who is the bigger Buckeyes fan, and how serious does it get on game day?

Commissioner James Betts: Well, I would say that we’re equal in Buckeye Fandom. My wife is probably the more emotionally connected Buckeye fan, for sure.

Commissioner Sue Betts: Yes. Yes.

Commissioner James Betts: Do you disagree with that, honey?

Commissioner Sue Betts: No, I don’t disagree at all. I am huge. One of the things that… We have three grandchildren, and one of the things that my grandson and I do are check out sports scores whenever we’re together, or he’ll even call me to talk about it. I don’t know why, but he picked me for this.

Christin Thieme: I love it.

Commissioner Sue Betts: He usually picks the teams that he knows, like the rivals of the teams that we like, which are all Ohio teams. Yeah. So when it came to the Buckeyes, he was like, “Oh, I don’t like Ohio State.” I just looked at him and he was like, “I think I’m going to like Michigan.” I literally looked at him and I said, “I love you, but no, we draw a line. No.”

Christin Thieme: How dare you?

Commissioner Sue Betts: Yes.

Commissioner James Betts: There are certain lines we do not cross.

Commissioner Sue Betts: You’re crazy. We don’t even mention that name typically. So, no. He knows he has to be a Buckeye.

Christin Thieme: Well, the good news is here in Southern California, you probably won’t run into a lot of Wolverines fans, so you are safe.

Commissioner Sue Betts: Good. Good.

Christin Thieme: So you both grew up in Ohio, but you met at Salvation Army summer camp, Star Lake Camp in New Jersey. Can we hear a bit of the story about how you two met?

Commissioner James Betts: Yeah, that was 1989, so very long time ago. I had been serving in the military, actually in Colorado Springs at Fort Carson for, at that point, about two years. Still had a year left in my enlistment. I was missing everybody from home. I was missing friends, and family, and musicians that I had grown up with. I’d grown up going to Star Lake.

And so, as I thought about how to reconnect or get an opportunity to connect with them, I had decided I’d take some leave from the military, and I would go home and go to Star Lake. My plan was I would drive from Colorado to Youngstown, which is our home division of Northeast Ohio. In Youngstown, I would join up with all of my friends from our home division, jump on their vans, and go with them the last eight hours or so to Star Lake.

I pulled up to the corps and there were two maxi vans sitting there. I put all of my stuff next to a van, and I just kind of was waiting for everybody else to come out and head on our trip. Then Sue came out of the building. I knew of Sue. I had seen her in the division. She had been involved since she was a teenager. We had never spoken, and I had not seen her for a couple of years.

She came out of the building and she proceeded to crawl in the other van, so I proceeded to pick up all of my luggage and move them to that van because there’s no way I’m riding in the other van. And so, I made myself a nuisance all week, then went back for another year of military, and we wrote some letters and stayed in touch. Then I came home. Now you don’t have cell phones, right? So it’s a little more difficult to really know where everybody is and stay in touch.

So I got back, and she was in a university at Malone College in Canton, Ohio, which is my hometown. And so, I thought, well, I’ve got to find her. I went to the registrar’s office, this is telling you how long ago this was, I went to the registrar’s office and I said, “I’m looking for Sue.” They’re like, “Oh, she lives off campus. Let me give you her address.” And so, they literally gave me her address and I showed up at her front door and have never left.

Commissioner Sue Betts: He sounds like a stalker, but he’s not really.

Christin Thieme: All good intentions.

Commissioner Sue Betts: Yes, yes.

Christin Thieme: How fun. I love it. Well, now some three decades later, you’ve been Salvation Army officers together serving in corps, in divisions, in Adult Rehabilitation Centers, and now in national leadership. Can you share a defining moment in your ministry that maybe shapes how you lead today?

Commissioner Sue Betts: I would probably say maybe in my second or third year of ministry, we were sent to a corps in rural Ohio, so very small area, but it was a nice corps, beautiful corps, brand new building. Our charge was, “Okay, we’re giving you this nice new building, fill it.” We had a lot of programs, but one of the things we consistently did was back then it was called League of Mercy, it’s Community Care Ministry now, where we would go and minister to people in nursing homes, and usually take them a gift, a War Cry, pray for them if they wanted prayer.

We had a big group of people that went with us, and there was one particular facility that was actually pretty big. We were going through, we’re trying to get done, getting to the last of it, the last of the people, I should say. I walked into this room, and there was this lady. Now, I was only about 27 or 28 at the time. There was this lady, and she looked out of place in this nursing home. She was probably mid-40s, if that.

I came in and I gave her a little gift, and asked her if she wanted prayer and she just kind of looked at me. So, told her that she was loved and I left. But as I was walking out… I left because they were really pressuring, “Come on guys, we have to go. We have to get in the van.” But as I was walking out the door, I got all the way out to the van and I just thought, “Ugh, no, I have to go back.”

So I went back and walked into the room of that lady and I just looked at her, and she looked at me and I said, “Are you okay?” She just started bawling, just wept. Came to find that she had gotten married a few years prior to that and had ended up sick, and her husband just couldn’t deal with it anymore so he had left, and she was alone. She had her parents, but she was alone and she was just feeling lost, and lonely, and sad and didn’t know what the future would be like.

And here she was, trying to get rehab in a nursing home in her early 40s. I stayed with her a little while and we prayed. I don’t know if I had an impact on her or if God used me in any way on that day, but he definitely used her for me because it served as a reminder to me that it’s so easy to get caught up in the doing, and the ministries, and everything that you have to check off and get to DHQ or THQ, or whoever’s asking you for whatever.

In the midst of all that, we forget to see people. Early on, within the first few years, God sent that reminder, no matter what you do, see my people, see their hurts, see their needs, see them how I see them. That impacted me, and it’s what has driven me for the last 30 years. Wherever I go, I try to see the people and see the people that don’t want to be seen, that want to be seen, but are trying not to be seen.

Christin Thieme: Right. Well, many of our listeners may know you as leaders, but not yet as people. Can you tell us a little bit about your family, your journey into officership? Help us to get to know you a little bit better.

Commissioner James Betts: We have three adult children. Two of them are officers. Two of them are married. We have a daughter who’s a Corps officer in Kearny, New Jersey, and we’re really proud of her and proud of all that she’s doing for the Lord. Then we have our oldest daughter and her husband are divisional youth leaders in Northeast Ohio, and they have our three grandchildren who are perfect in every way, if you ask us.

Then we have a son who’s married and he lives in Kentucky. He actually works for the Army in fundraising, and his wife is an ordained pastor within the Nazarene Church. They’re spread out a little bit, and like us, they sometimes move, but we love them dearly. We love our grandchildren. We say we don’t love them more than our children, but definitely the love is cut from a different cloth.

Christin Thieme: Mm-hmm, yep.

Commissioner James Betts: It’s a totally different… You sound like you respond from experience.

Christin Thieme: Yeah.

Commissioner James Betts: But we do adore every minute we get with them as well. And Sue, I think your story about coming into officership is one that always inspires me.

Commissioner Sue Betts: Okay. I was not raised in a Christian home. My mom went to the Army as a teenager, and my dad was Catholic. They did go to the Army for a brief, brief time when I was very little, but I don’t remember it at all, to be honest. Then they made the decision to not go to church anymore. They did not want to raise their kids in that way.

Our life was a little bit… My life as a child was a little bit chaotic. I have three younger siblings. At one point my aunt and uncle who, did stay actively involved in the Army, I was about 14 at this point, decided, okay, these kids are going to end up in jail or something worse if they don’t get some Jesus in them. So they made it a point to go and pick us up every Sunday and several times during the week, and get us to The Salvation Army church.

It was quite a drive. It was about 40 minutes each way for them, 45 minutes, but they did that several times. Praise the Lord for that because… My aunt has gone to be with the Lord at this point, but I thanked my uncle over and over again because of that impact, because they sacrificed so much for me to get me to the church, get me to the Lord.

A few months of being at the Army, after a few months, the corps officer asked me if I wanted to go to this youth retreat, which is a youth council. So I was like, “Yeah, sure. I’ll go away for the weekend.” What 14 year old wouldn’t want to do that? So I went and I did-

Commissioner James Betts: With a bunch of strangers.

Commissioner Sue Betts: I went with a bunch of strangers to this youth retreat, and my parents let me. I went and I listened all weekend. I didn’t fully understand The Salvation Army, to be honest, and I had been going. But as a kid, you go to Girl Guards and you’re like, “Oh, this is fun. You go and you do this, you do that.” There were various youth events, and it was great. Even Sunday School was cool because we went to a corps that was full of young people.

At this youth council, I paid attention all weekend and on Sunday morning, the preacher, an officer, was preaching and it came time for an altar call. He asked us, “Do you want to accept Jesus in your heart?” And it was youth council, so of course you have hundreds of kids flock to the altar.

I had gone to this event with several people from my corps. We probably had 20, 30 teenagers with us, and I think all of them went up to the altar. It was a group effort. The one, bless her heart, her name was Roxanne, one of my new friends, stood up to go to the altar and she looked at me, she’s like, “Sue, don’t you want to go to the altar?” I’m like, “No. No, I don’t.”

Because I hadn’t accepted Christ, but the spirit was definitely speaking to me. I didn’t even know what the Holy Spirit was necessarily, but the Spirit was speaking to me and I knew… It all came together. All the love and acceptance I had felt from those church people at the Army, from Sunday School, my Girl Guard leader, they put me on Bible wool before I even knew what a Bible was.

I felt all of that love and realized on that morning that it was Jesus, and it was because of Jesus that they did all of that for me. I knew I had to accept him, but I didn’t go up and pray at the altar with my friends because the Holy Spirit was speaking to me and saying, “This is what Jesus did for you. You need to have him in your heart because he has a plan for you. ” At the same time, the Spirit was telling me, “You need to be saved.” He was also saying, “There’s a plan. You’re going to be a preacher like the guy that’s standing up there.”

I’m like, “What?” So I could not fathom that all of these people were going up to the altar because I thought that’s a pretty big commitment. That’s a pretty big deal. I kind of got my call to salvation and my call to officership all at the same time. I did pray, but I’m an introvert, so I did it on my own at the seat because the preacher said I could, and I asked the Lord into my heart. So even if you’re up there preaching and somebody… Say it, because you may have someone sitting in that audience that’s going to pray that prayer and you don’t even know it.

I prayed that prayer and I said, “I don’t know what that officer thing is, but okay, you just teach me. You teach me.” I did not share the officer part with anyone, but I will tell you that the people of that Corps poured into me and discipled me for the years until I went off to college in a remarkable way. When it was time, the Lord also brought Jim into my life, and he was a second confirmation that yes, you’re going to be an officer, and yes, he’s the one you’re going to do it with, be married with, and do this ministry with for life.

Christin Thieme: That’s incredible. And now, having served so closely together all these years, how has your partnership shaped the way that you lead together?

Commissioner James Betts: I do know not everybody’s called to marriage necessarily. We recognize that maybe we need to do a better job at honoring those who are serving single. But I recognize that for me, I’m truly not complete without Sue, particularly in ministry. Obviously, God makes you complete in him, but within ministry, I’m so inspired by her. I love to listen to her talk. I love to listen to her give her testimony, but I also love to watch.

She loves people so deeply, and so sincerely, and so authentically. I mean authentic because anybody that gets to know her, it doesn’t take long before they begin to say, “Well, you never have to wonder where you stand with Sue,” because she just is very honest with you, not in an unkind way at all. Just the opposite of that actually. For me, I watch her authenticity, I watch her ability to connect with others, her gift of discernment, which is just incredible.

We walked into our first appointment and I remember we were just meeting our staff. We weren’t there a day, and we came out of that meet-and-greet and she said, “Oh, that young man, we’re going to have a problem there.” I’m like, “I don’t even know his name yet.” Sure enough, within just a few months, he needed to move on. We had some challenges there.

So that discernment, I’m just so grateful for that, and I really believe that we each bring our own strengths, we each bring our own vulnerabilities. I just don’t know how I would do this ministry without her. I really, really don’t. So for us, that’s ministry to get as a team. You get us both, if you’re getting any of us. And so, I thank God every day for her.

Commissioner Sue Betts: Yeah.

Christin Thieme: I love it.

Commissioner Sue Betts: Thank you.

Christin Thieme: As you both are stepping into this new season now, is there any particular Scripture or promise from God that’s really speaking to you at this point?

Commissioner Sue Betts: The one that the Lord has… It’s actually been a couple of years, but he’s reaffirmed it since we received this appointment, and it’s throughout the Bible, several places. It’s when Jesus is asked, “What’s the greatest commandment?” In Mark 12:30 through 31 in particular, “Love the Lord your God with all your heart, with all your soul, with all your mind, and with all your strength. And love your neighbor as yourself.”

That is what I’m clinging to. Love the Lord, love his people. It’s as basic as that. Difficult, but basic. You really can’t do one without the other. They’re inseparable. One can’t truly love God if you don’t love the people that were made in his image, and the same thing without love that flows from the Lord, you’re not going to love those people. I think that is the key thing he keeps reminding me, “Continue to love me and continue to love my people.”

Commissioner James Betts: I think for me, Ephesians 2:8-9, “For it’s by grace you’ve been saved through faith. It’s not from yourselves. It’s the gift of God, not by works so that no one can boast.” Just remembering every day, it’s not about me, it’s not about my gifts, it’s not about what I can or even what I can’t do. There are days when you begin to question your vulnerabilities and those things that you don’t feel super confident with.

God just continues to remind me it’s about his grace, his mercy in my life, and it’s a gift. It’s a gift that I treasure, I’m so grateful for. And yeah, I just thank him for that every day. I think going into this new place, this new role, I just need to be reminded of that. Remember, it’s about him. He makes it possible. He’s made it possible. He’s saved us, and he will make it possible for us to do anything he calls us to going forward.

Christin Thieme: You two have just completed service at National Headquarters, where your work really touched all four of the U.S. territories across America. What perspective or lessons do you think that you are bringing with you into now leading the West?

Commissioner Sue Betts: First of all, I think it’s been unique and really exciting to be able to be at National Headquarters and to see the four territories, because they’re four distinct territories, all with the same purpose, but very distinct and unique. That’s been a true blessing.

I think one of the key things that I’m bringing with me is I sit on so many committees and commissions here at National Headquarters, which involves representatives from each of the four territories, Canada, and then of course I’m typically the one from National Headquarters. Those range from personnel conference to the child and… Every territory calls it something different, the Child and Vulnerable Adults Protection Committees, Uniform Task Force, Supplies and Purchasing, Spiritual Formation. You name it, I feel like I’ve been on it.

One of the things I’ve really realized is that there are some really good ideas if you just sit back and listen. Sometimes we come to the table and we think, “Oh, well I know this,” or, “Let’s try this,” but there’s typically going to be somebody else around the table that maybe has tried that, or has a different perspective, or a different idea. I’ve learned that coming together, that’s when you get your best ideas, and that’s when the creativity flows, and that’s when I think you can accomplish the most good.

So coming to the West, we are not able to lead the West on our own. We’re going to be surrounding ourselves with all types of people to help us and to give us what we need to be part of the whole leadership team, to guide, because that’s where the best ideas come from and the best perspectives. Sometimes that also means reaching out to others that may be experiencing the same thing, maybe have already done something.

I think of… I don’t remember. I think it was the personnel conference, we were talking about training schools and candidate recruitment, and we were all bouncing ideas around. It was Canada that said, “Eh, you may not want to try that. This is what we learned.” But then we bounced to a different idea and they’re like, “Oh, that’s the one. That’s what’s really working for us.”

I think we can do that in the West too, with the various people that are around the table. I look forward to that. I do.

Commissioner James Betts: Just adding on to what Sue’s talking about, learning from each other, learning from the other territories. One of the vulnerabilities we sometimes see from this perspective here is that there are times when folks are coming together from the various territories, and a spirit kind of isolationism or competition begins to creep in, and it doesn’t usually end well.

And so, guarding against that. We truly are stealing a phrase from a recent national event, Better Together. We really do strengthen each other. We oftentimes have to deal with legal challenges from National Headquarters that are related to the various territories as well. It’s not uncommon for those legal challenges to come up when we’re all kind of doing our own thing and not really helping each other avoid those pitfalls, or avoid those things that will cause us challenges.

So really working together, being part of something bigger than just our territory, just our division, just our Corps. That’s the beauty of the Army, is you recognize there’s always more to learn and we’re part of something pretty awesome.

Christin Thieme: Yeah, definitely. I know the Adult Rehabilitation Center’s ministry has also been part of your journey. How has witnessing transformation in those settings specifically influenced the way you think about hope and discipleship across the Army?

Commissioner James Betts: ARC is awesome. The ARC is absolutely incredible and we didn’t have the opportunity to serve many, many years in the ARC, but you don’t come away the same. I think a couple of things I learned, one is that Christ is enough. I think oftentimes we say it’s Jesus and a good discipleship program, or Jesus and a solid this, and Jesus and… No, you go into an ARC and they’re like, “I have tried all of that. Jesus is the one who’s changed my life.”

We oftentimes refer to the ARC as residential church where folks are going, and they’re living together, and they’re taking this journey of faith together, a journey toward a deeper faith and a transformation. And wow, it is so fun to watch. I think the broader army maybe can learn something from that kind of authentic community that we see within the ARC.

Commissioner Sue Betts: I have a deep, deep appreciation for those that work in the ARC, whether they be employees, counselors, staff, officers. They have basically taken people that hit rock bottom, that were in the grips of Satan, and pulled them away from Satan and said, “Nope, I’m going to win this one for the Lord,” because it’s a matter of life and death when it comes to the ARC. One of the things I’ve really been convicted of as of late is the fact that every ministry we do, from every believer, is a matter of life or death.

Some of our corps are completely empty. Not all, but some are. I think we all as believers need to get in the mindset of Satan has his grip on people that we may not be able to see their physical addictions or see that physical grip on them, the spiritual grip on folks, but he does.

I think as corps officers, as DHQ officers, as Salvationists, as soldiers, as employees that are believers, as just believers in general, we need to realize that this is life and death too, and we need to do whatever we need to do to pull people back to the Lord, pull them from his grip, let them see where true life and true love exists.

I don’t know. I’m just very convicted of that, and I think the ARC taught me that and reminded me of that, just how important it is.

Christin Thieme: Of course, the new year always brings fresh opportunities. I know you’re just starting out in this new appointment, but as you think about the year to come, what are your priorities as you begin leading here in the West?

Commissioner James Betts: We have tons of ideas, but I find myself guided or maybe guarded by Proverbs 1:5, I think either word would apply, “Let the wise listen and add to their learning, and let the discerning get guidance.” I think we’re sensitive to remembering that we don’t come in with all the answers. We don’t come in with the big solutions. We’re not bringing God to the Western Territory. He’s been doing amazing work there for millennia. We’re just so grateful for that opportunity.

At the same time, I believe that this isn’t specific to the West, but I believe the West would do well to remember these things as well, that we need to be the Army we were raised up by God to be. We need to be a holy people. We need to be an engaged people. We like to talk about what the Army… There’s all these hundreds of programs that The Salvation Army does and people are like, “Oh, I didn’t know everything that you do,” and so then we convince ourselves we need to have this PR campaign to try to lay out all the different things The Salvation Army does.

I think that’s a fool’s errand. I think at the end of the day, we’re called to two things: to temper the present crisis that folks may be experiencing, and to transform the future. We’re not going to leave them there. And so, everything else that we do really fits under those two categories. As an army, I believe we were raised up to be holy and engaged, and that takes all these different forms that we’re so familiar with. I think we’re called to seek the Lord with everything in us and then follow his lead in what it means to love our neighbor in each context. It’s going to look different in every context for sure, but essentially it really boils down to those two things.

Christin Thieme: Yeah, absolutely. If you could leave one encouragement with Salvationists, soldiers, friends of the Army in the West as we begin 2026, what would it be?

Commissioner James Betts: May none of this be about us as leaders, whatever it is we’re talking about. We need to keep our eyes on Jesus. Be people of prayer. We need to run to the Throne of Grace as often as we can. People of the Word digging deep and often. I think people of peace. The Army, I think, has this unique place in society that trust runs full. Within the faith community, within the broader community, people seem to trust the Army.

And so, what does that mean for us? I think we’re called to be peacemakers. In a time when our country and our world is kind of wrecked and racked with conflict, I think we’re called to do everything that we can do to be peacemakers in the trust that we have. It’s not enough to tolerate each other. We’re called to love with a holy love. I think when the world sees us living that out, I think there’s nothing more attractive to them.

I do believe that God is moving in our world right now in some amazing ways. You look at universities, you see these revivals happening, particularly young people. Young men, interestingly enough, it’s been amazing to watch. Well, I just want to know where God’s spirit is moving and what can we do to come into alignment with that? How do we ride that wave? How do we make sure that we’re coming alongside what the Holy Spirit’s doing in our world?

That’s what we’re hoping to do. That’s what we’re hoping to… A culture we hope to participate in the West. We’re not suggesting we’re bringing it, but we hope that that’s a culture that we will find there and that we can continue to encourage.

Christin Thieme: I love it. Well, finally, we’ve been talking a lot about joy, about giving with joy and about sharing the joy. I’m wondering, what is bringing you both joy right now, either in ministry or life?

Commissioner James Betts: Besides grandkids?

Christin Thieme: That can be it.

Commissioner Sue Betts: I think I’m finding joy in just each day learning to trust the Lord even more. I think it’s hit me in the last couple of weeks. We’re kind of going pretty far away and we don’t really know a lot of people in the West, but it’s kind of brought me a bit of joy because it’s strengthened those trust muscles a little bit.

I fully trust the Lord knows what he’s doing in my life, in my husband’s life, and I find joy in that. I find joy that I have joy in the fact that I have a God who I can trust and he’s not going to lead me astray. He’s got a plan and he’s going to use me in his plan. I can trust him in that. That just brings me joy and happiness.

Commissioner James Betts: The grandkids bring me joy for sure. I love them to death. And the excitement of new possibilities. I think a lot of what you’re describing, Sue, we’ve been the East Coasters for a long time. I mean, we’re from Ohio, but then we’ve been on the East Coast in various forms for many years now. The thought of going to somewhere new is just really, really exciting. There’s such a diversity of people. There’s such a diversity of settings. We’re just so excited to see those things. We’re so grateful.

It has been joyful, the graciousness that we’ve been shown by those who’ve been leading the territory, the Rileys and the Vincents. We’re so grateful for them. They’ve been incredibly kind and gracious to us, and we’re just so grateful for all that they’ve been able to accomplish. We just want to build on that. We want to keep going forward and not try to reinvent the wheel, if you will. All good stuff, but God’s doing amazing things and we’re so excited to see what he has in store.

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