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Kiosk Survey Results Examined

May 17, 1999
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NAOC delegates and Salvation Army officers took advantage of touch screen kiosks to respond to a survey designed to assist Army planning into the new millennium. The surveys provided participants opportunities to be open and frank with their perceptions of current directions and policies within the Army today. The results are as follows:

Questions for Boards How often does your board meet?
More often than monthly 40%
Monthly — 52%
BI-Monthly — 3%
Quarterly — 0%
On an irregular basis — 5%

Do meetings last an appropriate
length?
They move too quickly — 6%
They last too long — 8%
They’re just about right — 86%

Are your satisfied with the preparation made for your board/council/auxiliary meetings?
Yes — 63%
No — 25%
No Opinion — 12%

Do you ever feel you are only supposed to be a “rubber stamp”?
Yes — 34%
No — 55%
No Opinion — 11%

Does the Army use your skills and time wisely?
Yes — 69%
No — 31%

Questions for Board Members

What is your length of service on Army advisory boards or committees?
Less than 10 years — 58%
More than 10 years — 42%

Are you personally aware of the Army’s mission?
Yes — 95%
No — 5%

Do you believe the general public has adequate awareness of the Army’s mission?
Yes — 12%
No — 82%
No Opinion — 6%

Are you generally satisfied with the current effectiveness of Salvation Army service in your community?
Yes — 64%
No — 30%
No Opinion — 6%

Are you generally satisfied with the Army’s program goals in your community?
Yes — 68%
No — 26%
No Opinion — 6%

In your judgment, does the Army place enough emphasis on religious matters?
Yes — 70%
No — 20%
No Opinion — 10%

In your judgment, does the Army place enough emphasis on community service?
Yes — 78%
No — 17%
No Opinion — 5%

Do you believe the Army tends to spend its resources wisely?
Yes — 82%
No — 12%
No Opinion — 6%

How would you rate the effectiveness of your board in assisting the Army reach its goals?
Excellent — 13%
Good — 28%
Fair — 18%
Poor — 5%
Inadequate– 36% Are you adequately informed about the financial condition of the Army in your community?
Yes — 73%
No — 27%

Are your officers adequately involved in your community?
Yes — 58%
No — 32%
No Opinion — 10%

Are you satisfied with the personnel policies and practices of the Army in your community?
Yes — 63%
No — 25%
No Opinion — 12%

Do you feel that the Army solicits you for financial support too often?
Yes — 27%
No — 63%
No Opinion — 10%

Is there a sufficient effort to obtain effective community leaders and opinion makers for the board?
Yes 47%
No 45%
No Opinion 8%

Do you believe your board/council/auxiliary has adequate access to higher level Army leaders?
Yes — 65%
No — 35%

Are there subjects of concern you would like to communicate to Divisional Headquarters?
Yes — 44%
No — 45%
No opinion — 11%

Do most officers have enough expertise in working with advisory organizations?
Yes — 52%
No — 48%

Do you have confidence in the leadership style of the Army officers you have known?
Yes — 68%
No — 23%
No Opinion — 9%

Is there adequate communication between the officer and the board?
Yes 65%
No 27%
No Opinion — 8%

In your judgment, are officer assignments generally
Too long? — 6%
Not long enough? — 63%
Just right? — 31%

Does the Army utilize volunteers well in your community?
Yes — 59%
No — 33%
No opinion — 8%

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